Fake TV Licensing Emails

Fake TV Licensing Emails have been sent to 1,000s of people.


Be aware – there have been more than 5,000 reports about fake TV Licensing emails in the last 3 months. The banks say they cannot reimburse customers who have mistakenly authorised payments to fraudsters.

How the Fraudsters Work:

An email is received about TV licence payments/refunds.

The payment/refund link is to a “genuine-looking” website.  It isn’t genuine.

Personal and bank details are requested on a fake formTrust no one!

Within two weeks, the criminals call, claiming to be from the fraud department of the victim’s bank. Not true.

They tell the victim that fraudulent activity has taken place on their account and to transfer their money to a new “safe account”. Also not true.

Protect Yourself

Never answer unsolicited emails.

Don’t assume a phone call or email is authentic.

Never reply to unsolicited requests for your personal or financial information

TV Licensing will never email you, unprompted, to ask for bank/personal details, or tell you about a refund.

Your bank will never ask for your PIN, password, or to transfer money out of your account.

What to Do If You’ve been swindled:

Let your bank know as soon as possible and check your bank accounts regularly for unusual activity.

If you have lost money to the scammers, contact Kent Police by calling 101

TV Licensing offers helpful information on scam emails here


For advice and to report issues to KCC Trading Standards contact Citizens Advice consumer service on 03454 04 05 06

Monday to Friday from 9am to 5pm.

TV Licensing offers helpful information on scam emails